There are several ways to pay your bill
With a Duly Health and Care app account, you can now access and pay your bill, view your account details, set up your payment plan, and more.
Not interested in signing up for MyChart? You can still pay online with MyChart Guest Pay. Refer to your statement for your Guest Pay information.
Billing & Financial Support
Please review your billing statements carefully and contact customer service if you think there is an error, need an explanation, or need to provide us with updated information. You can make payments on your account at any clinic location, by email, or by calling 574−299−2450 to speak to one of our billing experts. They are also available to answer your questions.
Your first statement will be sent to you within 30 days after the date your service was provided. The statement will show what was billed to your insurance and what payments are your responsibility. For your convenience, we accept most major credit cards, personal checks, and cash.
When you contact Customer Service, please have your account number ready. This will help the Customer Service representative access your account more quickly.
Which methods can I use to pay my bill (check, cash, credit card)?
The South Bend Clinic accepts payments made by cash, check, money order, or credit card. We accept the following credit cards:
- American Express
Payments may be made:
- By Mail: Use the return envelope that came with your billing statement to make a payment by check, money order, or credit card.
- In Person: You can make a payment in your physician’s office.
- By Phone: Credit card payments can be made by calling our Billing Office at 574−299−2450.
- Online: You can make payments online using your Duly Health and Care account, MyChart Guest Pay, or you can make payments on legacy statements and payment plans here.
If I have questions regarding my bill who can I call?
Please contact our Billing Office, at 574−299−2450.
Hours: Monday – Friday, 8:00 am – 5:00 pm
What if I cannot pay my bill in full?
There may be times when you cannot pay your total balance in one payment. Our customer service representatives will make every effort to work with you to come up with a payment arrangement. Please contact our Billing Office, at 574−299−2450 to assist you with a payment plan.
When is payment of my bill expected?
With the exception of co-payment amounts which are due at the time of service, we expect payment in full within 21 days after you receive your statement.
What if I don’t have health insurance?
If you do not have health insurance, we require payment at the time of service for in-office and surgical care, physical and occupational therapy visits, and other in-office care. If you have questions regarding our payment schedule policy, please contact our Billing Office at 574−299−2450.
What insurance plans do you accept?
For a full list of accepted insurance plans, please click here.
Where do I find the HIPAA form?
You will find the HIPAA under our patient forms section.
Where do I send the HIPAA form once it is completed?
Medicopy Services, Inc.
8 City Blvd Suite 400
Nashville, TN 37209